Privacy Policy

1. Introduction

Pirate Pots is operated by Green Champions Leader SRL, a company incorporated in Costa Rica with registration number 3-102-917157, whose registered address is LY Center, Los Yoses, San Pedro, Montes de Oca, San José, Costa Rica. We hold gaming licence ALSI-202502014-FI1 issued by the Autonomous Island of Anjouan, Union of Comoros.

This Privacy Policy describes how we collect, use, store and share personal information when you visit or use Pirate Pots. We handle personal data responsibly and in accordance with applicable data protection legislation. By accessing this website you acknowledge this policy. If you object to any part of it, please stop using the site.

For privacy enquiries contact us at support@pirate-pots.uk.

2. Information We Collect

We collect the following categories of personal data:

• Identity data - Full name, date of birth, username and copies of government-issued identity documents submitted for verification (passport, driving licence, national identity card).
• Contact data - Email address, telephone number and postal address.
• Payment data - Payment method details, transaction history, deposit and withdrawal records. Full card numbers are never stored by us; payment processing is handled by our authorised payment processor.
• Gameplay data - Game history, bet amounts, wager outcomes, bonus usage and session logs.
• Technical data - IP address, browser type and version, operating system, device identifiers, time zone, cookie data, pages visited and clickstream information.
• Communications data - Records of correspondence with our support team, live chat transcripts and enquiry history.
• Marketing preferences - Your opt-in or opt-out status for promotional communications.

Data is collected when you register an account, make a deposit or withdrawal, contact our support team, participate in promotions or browse our website.

3. How We Use Your Information

We use personal data for the following purposes:

• Account management - Creating and maintaining your player account, authenticating your identity at login and managing your profile settings.
• KYC and verification - Verifying your age (18+), identity and payment methods in line with our licence obligations and anti-money laundering requirements.
• Transaction processing - Handling deposits and withdrawals, preventing fraud and confirming payment authenticity.
• Bonuses and promotions - Processing bonus claims, managing wagering requirements and preventing promotional abuse.
• Customer support - Responding to enquiries, resolving disputes and communicating account-related information.
• Regulatory compliance - Meeting our obligations under the laws of Costa Rica and the Anjouan gaming licence, including record keeping and cooperation with regulators.
• Responsible gambling - Monitoring gameplay for signs of problem gambling and applying any limits or restrictions you have configured on your account.
• Marketing - Sending promotional communications where you have given consent. You may withdraw consent at any time.
• Site improvement - Analysing usage patterns to improve the functionality and content of our website.

4. Legal Basis for Processing

The table below sets out the legal basis on which we process your personal data:

Purpose	Legal Basis
Account registration and management	Performance of a contract
Age and identity verification (KYC)	Legal obligation
Payment processing and fraud prevention	Performance of a contract / Legitimate interests
Responsible gambling monitoring	Legal obligation / Legitimate interests
Marketing and promotional communications	Consent
Website analytics and improvement	Legitimate interests

5. Cookies and Tracking

We use cookies and similar tracking technologies to operate the website, remember your preferences, analyse traffic and deliver relevant content. Cookies are small text files placed on your device when you visit our site.

We use four categories of cookies: strictly necessary (required for the site to function), functional (remembering your settings), analytics (understanding how visitors use the site) and marketing (tracking campaign performance). You can manage your cookie preferences at any time. For full details of all cookies we use, please read our Cookie Policy.

6. Data Sharing

We do not sell or rent your personal data. We may share information with the following categories of third party where necessary:

• Payment processor - Widoma Trading Co. Limited, incorporated in Cyprus (registration HE 468781), processes deposits and withdrawals on our behalf. Widoma Trading Co. Limited is bound by appropriate data protection obligations.
• KYC and identity verification providers - Specialist third-party services that verify the authenticity of identity documents and screen against sanctions and politically exposed persons lists.
• Regulatory and licensing authorities - The Anjouan gaming regulator and, where required by law, government agencies or law enforcement bodies.
• Analytics providers - Services such as Google Analytics that help us understand site usage. These providers receive aggregated or pseudonymised data.
• Technology and hosting providers - Cloud hosting, email delivery and customer support platform providers who act as data processors under our instruction.
• Affiliate partners - Limited referral data may be shared with affiliate marketing partners in connection with player acquisition tracking.

All third parties with whom we share data are required to implement appropriate security measures and to process data only for specified, legitimate purposes.

7. International Data Transfers

As an internationally operating platform, your personal data may be transferred to and processed in countries outside your country of residence, including Costa Rica and Cyprus where our operator and payment processor are based respectively. These countries may not have data protection laws equivalent to those in your home jurisdiction.

Where we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place, including the use of standard contractual clauses, binding corporate rules or equivalent mechanisms recognised under applicable law. If you would like further information about the safeguards in place for any specific transfer, please contact us at support@pirate-pots.uk.

8. Data Retention

We retain personal data for as long as your account is active and for a period thereafter as required by law or legitimate business need. Specific retention periods include:

• Account and identity records - Retained for a minimum of five years following account closure to satisfy anti-money laundering and regulatory obligations.
• Transaction and financial records - Retained for a minimum of five years from the date of the transaction.
• Gameplay and session logs - Retained for up to three years for fraud prevention and dispute resolution purposes.
• Support correspondence - Retained for up to three years from the date of the last interaction.
• Marketing data - Retained until you withdraw consent or request deletion, whichever is earlier.

Once the applicable retention period expires, data is securely deleted or anonymised.

9. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

• Right of access - You may request a copy of the personal data we hold about you (commonly known as a subject access request).
• Right to rectification - You may ask us to correct inaccurate or incomplete personal data.
• Right to erasure - In certain circumstances, you may request that we delete your personal data. Please note that this right is subject to our legal retention obligations.
• Right to data portability - Where processing is based on consent or contract, you may request your data in a structured, machine-readable format.
• Right to object - You may object to processing based on legitimate interests or to processing for direct marketing purposes.
• Right to restriction - You may ask us to restrict processing of your data in certain circumstances, for example while a complaint is being investigated.

To exercise any of the above rights, please contact us at support@pirate-pots.uk. We will respond within 30 days. We may ask you to verify your identity before processing your request.

10. Security Measures

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers.
• Encrypted storage of sensitive data including passwords (using industry-standard hashing) and payment credentials.
• Access controls limiting data access to authorised personnel with a legitimate business need.
• Regular security assessments and penetration testing of our platform infrastructure.
• Incident response procedures to detect, report and address data breaches without undue delay.

No system is completely immune to attack. If you have reason to believe that your account has been compromised, please contact us immediately at support@pirate-pots.uk.

11. Third-Party Links

Pirate Pots may contain links to third-party websites, including game providers, affiliate partners and payment services. These sites operate independently and are governed by their own privacy policies. We have no control over the content or practices of third-party sites and accept no responsibility for them. We encourage you to review the privacy policy of any external site you visit.

12. Children's Privacy

Pirate Pots is strictly for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out as part of our KYC process and all players must confirm they are of legal gambling age during registration.

If you believe that a minor has provided us with personal information, please contact us immediately at support@pirate-pots.uk and we will take steps to delete that data as quickly as possible.

13. Marketing Communications

With your consent, we may send you promotional emails, newsletters and special offers relating to Pirate Pots. You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in every marketing email.
• Updating your notification preferences in your account settings.
• Contacting us directly at support@pirate-pots.uk.

Opting out of marketing will not affect communications that are necessary for the operation of your account, such as transaction confirmations, security alerts and important policy updates.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or applicable law. Where we make material changes, we will notify you by email or by posting a prominent notice on the website before the changes come into effect. The date at the top of this page indicates when this policy was last revised.

Continued use of Pirate Pots following notification of changes constitutes your acceptance of the updated policy. If you do not agree with the revised terms, you should stop using the site and contact us to request account closure.

15. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or the way we handle your personal data, please get in touch with our data team:

We aim to acknowledge all privacy enquiries within 5 working days and provide a full response within 30 days of receipt.